WHERE WE'VE CONTRIBUTED
to entire software development cycle of all sizes
Business Technology Consultant (10X5 DIGITAL)
• Achieved “Expert-Vetted” Freelancer status in Web, Mobile, and Software Development, representing the top 1% of Upwork performers …
• Provide product, program, and project management for 10 companies within diverse industries for custom software design and development
• Obtained registration as an authorized company to conduct direct business with the U.S. government through grants and contracts
Program Manager (10X5 DIGITAL, Contract)
• Oversaw two projects (game development, software development) to establish company priorities and resource allocation …
• Conceptualized a multi-year software development proposal worth $450k for an existing customer account
AI/ML Technical Product Manager (10X5 DIGITAL, Contract)
• Developed the product roadmap and requirements for a custom digital curation platform for an Air Force Research Laboratory department …
• Created technical project milestones, commercialization plans, and other materials needed to submit the requests for proposals (RFPs) to acquire government contracts
• Implemented a digitized process workflow for the identification, creation, and submission of requests for the RFPs
• Ideated custom algorithms for metadata analysis to create and curate content
• Developed and presented documentation to communicate project status to clients and the Board of Directors
Technical Product Manager (10X5 DIGITAL, Contract)
• Managed a government contract to completion for a U.S. Air Force training squadron worth $750k…
• Led product development and management for the company’s first custom artificial intelligence web application from proof-of-concept to launch
• Scaled the federal development team from 2 to 6 teammates (developers, data scientists, designer)
• Established and managed the department culture for individualized training and development
• Hosted weekly meetings for client feedback and project statuses
• Communicated the product strategy and investment areas to the C-suite for department growth
• Developed and presented product documents for contracts, sales meetings, and government marketing conferences to convey product vision
• Presented on behalf of the company for a conference held by the Air Force Agency for Modeling and Simulation (AFASM)
• Articles written about the product I led: Popular Science, Advanced Distributed Learning
Product Analyst (MedStar Health)
• Built and managed the knowledge base to support the learning management system for 35k+ users…
• Implemented Google Analytics into the knowledge base for product analysis and user recommendations
• Created business requirements for three separate teams through customer interviews
• Designed user interface and experience of product features through wireframes and prototypes
• Facilitated all project management meetings for the department (product management, software engineering, and help desk teams)
• Coordinated among interdependent teams to analyze system usage to gain product insights and resolve issues
• Conducted buy vs. build analysis for multiple products to promote efficiency in the department
• Provided database analysis to resolve inaccurate data generation for Tableau dashboards
Amazon Books Associate (Amazon)
• Had the most Audible trial signups in the store for 5 consecutive weeks, averaging a 42% conversion rate…
• Listed as one of the Top 5 sellers across 15 stores nationwide for achieving a high number of Audible trial signups
• Created business requirements for three separate teams through customer interviews
• Selected as the store’s inaugural Smart Home Specialist to train at headquarters to learn more about the Echo devices and natural language processing to train other associates and assist consumers
• Helped consumers discover books, devices, and services within the Amazon ecosystem
Business & Technology Delivery Analyst (Accenture Federal Services)
• Led the development of all technical business requirements through interviews for an agency within the Department of Treasury…
• Constructed and executed test scripts to ensure quality assurance of development work
• Created project onboarding and technical documentation to share knowledge among all remote teams
Information Technology Consultant (IBM)
• Contributed to projects within the Application Development and Innovation service line through the Consulting by Degrees program for public sector organizations…
• Assembled content for a proposal using an artificial intelligence project for an agency within the U.S. Department of Homeland Security
• Provided pro-bono work to redesign the website for a girls-only chess non-profit organization in Washington, D.C.
• Created user stories, assumptions, and acceptance criteria with accommodating design documents
• Created release documents detailing all updates made to the system release
• Met with Product Owners to define requirements and prioritize help desk issues
• Served as the main point of contact for all the technical problems forwarded by the Help Desk
• Identified the root cause of issues and coordinated the resolution implementation with the software development team
• Created and presented weekly reports for all help desk issues to the project manager
• Conducted and shared testing results for the weekly analysis of all twelve micro web applications
• Programmed design changes, system enhancements, and bug fixes for multiple web applications for a U.S. independent financial agency
• Created test cases and conducted regression testing for twelve micro web applications
• Conducted quality assurance testing for user interface and system analysis with post-testing documentation
• Published a company-internal forum page to store all change request documents
• Conceptualized a standard operating procedure for the shared knowledge base
• Created a change request spreadsheet to track financial management resources
• Provided documentation review and quality assurance for a division in the Department of Health and Human Services
• Traveled weekly to Jefferson City, Missouri, for on-site client services
Information Technology Intern (United States International Trade Commission)
